CENTRALY can serve as your call center system that offers you extensive and powerful tools to establish your own call center and manage your call center operations effectively and efficiently. With adding PRO Reporting Module you will run reports over your CENTRALY queue activity, like how many calls were abandoned, how many answered, by whom, call durations, wait times, call distribution per day, week, month, hour, queue, day of week, agent session times, pause durations, etc. Includes a search facility, a realtime view where you can also pause/unpause or remove members from queues, integration with recordings so you can download/listen to queue call recordings. All from your web browser, without the need to install anything on the client side
For telesales and telemarketing operations, this would be a powerful tool to automate outbound calls from uploaded leads list, The system will dial set of numbers based on system AI algorithm to send answered calls to ready agents instead of making agents dial manually which would consume and waste so much time. It’s designed to handle incoming and outgoing call campaigns through an easy-to-use agent console and call management interface. It allows the collaboration in real time and improves the productivity of the agents and supervisors through Unified Communications.
Bulk SMS have much higher readability than email. As SMS is delivered directly in the mobile of the recipients, it is read within 3 seconds of delivery. In case of Bulk SMS, there is no risk of spam or filter as all messages get delivered straightaway in the mobile phones.
CENTRALY can be integrated with CRM where to manage your client base effectively and efficiently. Knowing who is calling before the greeting and pulling up your client profile on screen gives a leverage and professional image to your company. Visualise your pipeline and discover insights
Gain deeper insights into your pipeline, open deals, territory performance and much more with sales insights and custom reports. Schedule reports to get them delivered right into your email inbox. Optimize team performance and understand how your sales reps’ spend their day, identify activities that lead to a win and coach your sales team to perform at its best.